Product Training

Experienced professional instructors with broad technical and industry operations backgrounds are available to train your management staff either individually or in a "train-the-trainer" format. Training is provided either on-site, or at XPIENT's corporate training facility in Charlotte, NC. Training programs can be customized to meet specific user requirements. The mission of XPIENT Solutions training is to foster and promote efficient use of our products and technology through increased understanding and acceptance of systems as a valued part of doing business.

Database Development & Implementation

To ensure that new systems are up and running quickly, XPIENT is available to assist in the initial database development for POS, Back Office and related solutions. In collaboration with customer input and direction, XPIENT data management experts optimize results from the start, and can provide monitoring of system installation and "live" support as part of implementation.

Consulting Services

Consulting Services are designed to provide comprehensive support to the complete spectrum of business infrastructure requirements, in addition to successful implementation and operation of XPIENT's solutions. Our Application Specialist and Project Management staff can provide these customizable service options based on specific operational and technical concerns.

• Site Survey and Business Process Analysis
• Additions and Changes to System Configuration
• Administration of Overall Deployment Process
• Enhancement, Upgrade and Update Installation Assistance
• Operational, Strategic and Technical Coordination
• Installation of Upgrades to and/or Maintenance of OS
• Routine System Administration 3rd Party Product
• ntegration and Certification Development of SQL and Batch Statements
• Custom Feature Enhancements, Testing and Documentation
• Custom Report Design and Implementation Business Process
• Improvement Results Measurement
• Customized Documentation and User Guides
• ROI Financial Analysis ( Prior Business Processes Analysis Required )
• Managed Services

Every operation functions in a complex, mission-critical atmosphere that demands access to assistance. XPIENT's competency in providing ongoing Managed Services is grounded in solid experience and a commitment to excellence that ensures clients obtain and maintain their business objectives. Sound investment protection and a solid migration path are available by way of a variety of comprehensive programs designed to fit every customer's requirements.

Customer Satisifaction Center

A single toll-free number provides access to XPIENT's expert resources and remote diagnostics 24 hours a day, 7 days a week, 365 days a year. XPIENT's extensively trained Help Desk is committed to expedient resolution of all issues, and all inbound calls receive the highest recognized industry priority. This business-oriented approach involves an analysis of each site's business process that proactively strives to identify trends and recurring difficulties, and amend problem areas. This means taking responsibility for making things right via a sophisticated infrastructure that carefully manages conditions through their initial report to resolution.

To facilitate operation of the most functional Help Desk in the industry, XPIENT employs award-winning enterprise class software from the number-one designer of Help Desk and support management systems worldwide. Call volume, data and trends are available on all Help Desk calls. Optional self-service "e-support" enables customers to log and track their issues as well as generate reports via the Internet.

Software Maintenance

Stability and forward vision characterize XPIENT, where development of products designed to meet tomorrow's business challenges is ongoing. Cost-effective Software Maintenance puts customers in touch with advancements in product functionality designed to keep their investment current as technology advances.

Hardware Maintenance

Once systems are implemented, optimal operation is secured via a complete range of affordable Hardware Maintenance options. Certified 3rd party affiliates recognized worldwide, with hundreds of support locations coast-to-coast and thousands of specialists provide consistent service delivery on all product components. XPIENT works closely with and monitors affiliate technicians to ensure that problem resolution is swift and complete.